Questionnaire Design

The Study of an employee satisfaction

This survey is a part of Business Research subject, SPU International College. The main objective of the subject is to gain applied educational experiences in a variety of research areas related to business.

Objective: The employee satisfaction survey is used to monitor internal communications and management structures to ensure that employees are aware of their reporting and management responsibilities as well as used to identify the specific concerns of employees so those concerns can be properly addressed. And the survey can help an organization identify the underlying cause of employee unrest and through their findings help find solutions.
Instructions: We would like to preserve your anonymity for this survey, however the size of our organization means that in order for the data to be useful, we do need to know what SPECIFY e.g. location/department you work in, and your length of service. Please complete the survey, by circling your answers.

Your department: ___________________________________________
Your length of service (please circle):

• less than one year



• 1-2 yrs



• 3-5 yrs



• 5-10 years



• over 10 yrs

Job Level

• Worker/ Rack & file



• Officer/Supervisory



• Manager/Head department



• Director



• Management Level

Age

• 20-25



• 26-30



• 31-35



• 36-40



• 41-5O



• over 51 yrs old

Key to your ratings:

• 1Not applicable or do not wish to answer



• 2 Very dissatisfied/strongly disagree



• 3Dissatisfied/disagree



• 4Satisfied/agree



• 5 Very satisfied/strongly agree
  
  Topics & Questions in the questionnaire
  Communication
  
  I am satisfied with communications generally.
  
  I can ask for advice and support from my manager.
  
  My views are asked for.
  
  My views are listened to.
  
  I am kept informed of department results against targets.
  
  I know about the organization and what it is trying to achieve.
  
  I understand how I contribute to the success of the organization.
  
  I have the information I need to do a great job.
  
  Recognition and reward
  
  I am fairly rewarded for the job I do.
  
  My knowledge and skills are fully utilized.
  
  Showing initiative is encouraged.
  
  I receive recognition for work well done.
  
  Training and development
  
  I have received all the training I need to effectively carry out my job.
  I get constructive feedback on my performance.
  
  My appraisal helps me in planning for the future.
  
  I have the tools and equipment to do a great job.
  
  Job satisfaction
  
  My job is fulfilling.
  
  This is a good organization to work for.
  
  The organization meets or exceeds my expectations.
  
  There is good co-operation between the members of my team.
  
  My working environment is satisfactory.
  
  Concern is shown for my health and safety at work.
  
  My manager has talked to me recently about how well I'm doing my job.
  I am trusted to do my job.
  My manager always treats me with respect.
  I would recommend this organization as a great place to work.